Refund policy

We want every HOOF customer to be satisfied with their purchase.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• Products must be unused and unworn
• Products must remain in their original packaging
• Proof of purchase must be provided

Due to hygiene considerations, worn socks cannot be accepted for return unless the product is defective or damaged.

Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

• Order number
• Description of the issue
• Photos showing the problem

We will review your request and provide an appropriate solution, including replacement or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the product received was defective or incorrect.

Refund Processing

Approved refunds will be processed to the original payment method.

Please allow several business days for your payment provider to complete the refund.